faa99's Privacy Policy
Your personal information is very important to us. This policy describes how faa99 collects, stores, and protects your data.
01 Introduction
faa99 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy and data protection of our users. This privacy policy describes in detail what types of information faa99 collects, how that information is used, who it may be shared with, and what steps we take to protect your data.
By using this platform, you acknowledge that you have read and understood this policy and agree to comply with its terms. We recommend that you review this policy regularly, as we may update it from time to time.
02 What Information We Collect
When creating an account and using services on faa99, we collect certain necessary information. This information is divided into two categories.
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay, etc. — for transactions only)
- Residential address
2.2 Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages you visit on the site, time spent, and activity logs
- Information collected through cookies and similar tracking technologies
- Gaming history and transaction records
03 Purpose of Data Use
faa99 uses your information only for specific, legitimate, and transparent purposes. We never use information unnecessarily.
3.1 Account Management & Service Delivery
We use the information you provide to create your account, verify your identity, and ensure a secure login process. This information is also needed to process deposit and withdrawal transactions.
3.2 Security & Fraud Prevention
We analyse information to maintain platform security and to detect and prevent unauthorised access or fraudulent activity. This is also essential for protecting your own account and funds.
3.3 Ensuring Responsible Gaming
faa99 takes responsible gaming seriously. By monitoring your gaming behaviour, we can take supportive action when needed and ensure age verification is maintained.
3.4 Communication & Support
We use your email and phone number to contact you about important matters, provide customer support, and send important notices.
3.5 Service Improvement
We analyse collected information to improve the user experience and enhance platform functionality. This analysis is always carried out in an aggregated and anonymised manner.
04 Cookies & Tracking Technologies
The faa99 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are required to maintain login sessions, ensure security, and keep core services running. Disabling these cookies will prevent the site from working properly.
4.2 Analytical Cookies
We use analytical cookies to understand how much traffic reaches each page of the site and how users navigate. This helps us improve our services.
4.3 Cookie Controls
You can control or delete cookies by going to your browser settings. However, disabling essential cookies may affect some functionality of the site.
05 Data Sharing & Third Parties
faa99 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances.
5.1 Service Provider Partners
Necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), technology infrastructure, and customer support. They operate under strict confidentiality agreements.
5.2 Legal Obligations
We may be required to provide necessary information in response to court orders, legal proceedings, or legitimate requests from regulatory authorities.
5.3 Platform Protection
Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other unlawful activities.
06 Data Security Measures
faa99 follows industry-standard technology and practices to protect your personal information.
6.1 SSL Encryption
Our entire platform is protected by SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers remains encrypted.
6.2 Data Storage
Collected information is stored on secure servers with multiple layers of security to prevent unauthorised access. Data backups are performed regularly.
6.3 Access Controls
Only authorised staff can access necessary information, and they operate under strict confidentiality policies. All access is logged and recorded.
6.4 Password Protection
Your password is stored using a strong hashing algorithm — no staff member can ever view your password directly. We recommend that you use a strong and unique password.
07 Data Retention Period
faa99 retains your information only for as long as it is needed for the stated purpose or required to fulfil legal obligations.
- Information for active accounts is retained for as long as the account remains open.
- Transaction records are retained for the applicable legal period even after an account is closed.
- Some information may need to be retained for a longer period for audit and compliance purposes.
- At the end of the retention period, information is securely deleted or anonymised.
08 Your Rights
As a user of our platform, you have the following rights over your own personal information.
8.1 Right to Access
You can request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.
8.2 Right to Rectification
If any information about you is incorrect or incomplete, you can ask us to correct it. Changes can also be made directly in your account profile.
8.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can change this preference at any time by contacting our support team.
09 Protection of Minors
faa99 strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors.
An age verification process is completed at the time of registration. If a minor has created an account by mistake, it will be immediately closed upon detection and the relevant information will be deleted.
If parents believe their child has registered on this platform, please contact our support team immediately.
10 Policy Changes
faa99 reserves the right to review and update this privacy policy at any time. For any significant changes to the policy:
- The updated version will be published on this page.
- The "Last Updated" date will change.
- For important changes, a notification may be sent to your registered email.
Continued use of the platform after changes will be considered acceptance of the new policy. For this reason, we recommend that you visit this page regularly.
11 Contact & Complaints
For any questions about this privacy policy, requests regarding your information, or complaints, please contact us.
Our support team provides assistance in both Bengali and English, seven days a week, 24 hours a day.
Email Support
Live Chat
Get instant support via 24/7 live chat — available from any page on the site.
Your privacy is very important to us. faa99 is committed to ensuring the highest level of protection for your information at all times.