❓ Frequently Asked Questions
Answers to all your questions about faa99
VIP program, deposits and withdrawals, cricket betting, identity verification, and mobile use — detailed answers to everything, all on one page.
Once you start using faa99, many questions can come up about managing your account, transactions, betting, and everyday issues. On this page, we have answered the most frequently asked questions from Bangladeshi players in plain, simple language. Browse the sections below to find your question — if you can't find it, contact our support team directly.
Frequently Asked Questions
VIP Program
faa99 has five VIP levels in total: Bronze (up to 0.2% weekly cashback), Silver (0.3%), Gold (0.5%), Platinum (0.6%), and Diamond (0.8%). The cashback rate increases with each level, and exclusive benefits unlock as you move up. Keeping up regular play makes it possible to reach higher levels.
Advancing through the VIP levels at faa99 depends on your regular activity and participation. The more you play and stay active on the platform, the faster you reach the next level. Once you meet the specific turnover threshold, you will receive an automatic upgrade notification. You can also contact the support team to check your current standing.
Cashback is calculated each week based on your total betting amount. It is credited to your account on a weekly basis at the rate set for your current level — for example, up to 0.5% for Gold. The amount can be used directly for play or withdrawn. Moving to a higher level gets you a better rate.
VIP members receive priority customer support in addition to higher weekly cashback. Members at higher levels (Platinum and Diamond) get access to special promotions and personalised offers. Faster withdrawal processing and a dedicated account manager are also available at the higher levels.
Yes, absolutely. Diamond is the highest VIP level at faa99, offering up to 0.8% weekly cashback. You get there by betting regularly and progressing through each level in turn — Bronze to Silver, then Gold, Platinum, and finally Diamond. Consistency and regular participation are the key.
How to Deposit Money
Log in to faa99 and select the "Deposit" option. Choose bKash as your payment method. Send money from your bKash app to the number shown on screen and save the transaction ID. The minimum deposit amount is ৳500. If done correctly, your balance will update within a few minutes.
faa99 itself does not charge any deposit fee. However, your mobile banking service (bKash, Nagad, Rocket, or Upay) may apply its own send money charge. Check that service's support centre or app to find out about those charges. For bank transfers, your bank's standard fees may apply.
First, wait a few minutes, as there can sometimes be a short delay. If more than 15 minutes have passed, contact the 24/7 live chat directly with your transaction ID and amount, or email [email protected]. Attaching proof helps resolve the issue faster.
faa99 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳500. You can use whichever method is most convenient for you.
Yes, both Nagad and Rocket follow the same process as bKash. Go to the deposit page, select your preferred method, make the payment to the number shown, and keep your transaction ID. Upay users can follow the same steps as well.
Cricket & Sports Betting
Yes, faa99 offers betting on BPL, the T20 World Cup, IPL, and various formats of international cricket including ICC tournaments. You can bet on markets such as match winner, top batter, and total runs, among others. For example, you can take part in the Man of the Match market for a Bangladesh vs India match.
Live in-play betting lets you place bets in real time while a match is in progress. Odds change as the game situation evolves, so timing your decisions matters. At faa99, you can bet while following live match score updates. A strong internet connection gives you the best experience.
If a match is completely cancelled or declared a no-result, the bet is generally voided and the stake is refunded. However, if a valid result is reached using the Duckworth-Lewis method, the bet may be settled on that basis. Check the faa99 terms and conditions page for the specific rules.
An accumulator bet multiplies the odds of several events together, which means the potential payout is much higher. However, all your selections must be correct — one wrong pick and the entire bet is lost. At faa99, you can build an accumulator by adding multiple matches or sports events. The risk is higher, but so is the reward.
Yes, alongside cricket, faa99 offers betting on football (FIFA, various leagues), kabaddi, and several other popular sports. Both local and international sports events are covered with Bangladeshi players in mind. Visit the sports betting section for the full list.
Identity Verification (KYC)
The KYC (Know Your Customer) process is essential for keeping accounts secure and preventing fraud. It allows the platform to confirm that each account belongs to a real person and that winnings reach the right owner. Verification may be requested before a withdrawal or after a certain transaction volume.
When verification is rejected, a reason is usually given. The most common reasons are blurry images, an expired ID, or a name mismatch. Re-upload clear and correct documents. If you need help, email [email protected] or reach out via live chat — the support team will help you complete the process.
Yes, this is very important. The name used on your faa99 account must be the same as the name on the bKash, Nagad, Rocket, or bank account used for withdrawals. A name mismatch can cause payments to be held or account verification to fail. It is best to provide the correct name at the time of registration.
faa99 uses SSL encryption to keep all data secure. Your national ID or other documents are used only for the verification process and are not shared with third parties. Read the site's privacy policy page for full details.
Generally, a National ID (NID), passport, or driving licence is accepted. The document must not be expired and all information must be clearly visible. A utility bill or bank statement may also be requested for address verification if needed.
Mobile Use
faa99 works on all modern smartphones. The site runs smoothly in a browser on both Android (8.0 and above) and iOS (13 and above). Using Chrome, Firefox, or Safari gives the best experience. The site also runs on older or budget phones, though a faster internet connection helps.
On Android, open the site in Chrome, tap the browser menu (three dots), and select "Add to Home screen". On iPhone, open the site in Safari, tap the share button, and select "Add to Home Screen". This lets you use faa99 just like an app.
Yes, clearing the browser cache often resolves page loading issues. On Android Chrome, go to Settings > Privacy > Clear browsing data and select "Cached images and files". On iPhone in Safari, use Settings > Safari > Clear History and Website Data. If the problem persists, check your internet connection or try switching between 4G and WiFi.
Reload the page once your connection is restored. In most cases the game state is automatically recovered. If the connection drops during a round, the result of that round is saved in the server log and will be correctly reflected in your account afterwards. If you notice any discrepancy, report it via live chat.
faa99's mobile version is fully responsive — everything available on desktop is also available on mobile. Sports betting, live casino, slot games, the VIP program, deposits and withdrawals — all features are accessible from a mobile browser. No separate app download is needed.
Didn't find the answer to your question?
Our support team is available 24 hours a day, 7 days a week. Support is available in both Bengali and English.
Contact us directly via live chat — get an instant response
Email us: [email protected]